Content link does not work

How to Complete an Order when the Content Link Does Not Work

Introduction

In the Bazoom publication workflow, an automated email is sent out when an article is ready to be published. This email includes relevant information about the order, including a content link that contains the article to be published. If the content link is inaccessible, the order cannot be completed. This guide walks you through what to do in this scenario. 

What Should I Do If I Receive a Content Link for an Order and Cannot Open It?

If you encounter a problem opening a content link, contact the Bazoom Customer Success team immediately to report the issue. 

The best way to get in touch with us is to reply to the automated email you receive:

You can also email publications@bazoom.com. Clearly indicate the LinkID number to help us trace your order and find the relevant content. 

The Bazoom Customer Success team will get back to you with the relevant content, after which you can publish the article. 

Conclusion

Accessible document links are essential for a smooth publication process. Promptly addressing access issues helps prevent delays. Typically, access issues are resolved promptly. 

Contact Information

If you require further assistance, please contact the Bazoom Customer Success team by replying to the email you receive.