Out-of-Hours Chat

Understanding Bazoom's Live Chat Support Hours

At Bazoom, we are committed to providing our users with timely support. Our live chat support is available to assist you during the following hours:

• Monday to Friday: 9:00 AM - 5:00 PM (CET)

During holidays, our support hours may vary. If we are currently away, our updated opening hours will appear automatically in the chat window.

What Happens When You Start a Chat Outside Business Hours?

If you initiate a chat outside of our business hours, rest assured that your session will be logged. We encourage you to leave a message along with your contact details, such as your name, company, and email address. This information is crucial for our team to follow up with you promptly once we are back online.

Tip: Providing detailed information will expedite the follow-up process and help us address your concerns more efficiently.

Expected Response Time for Out-of-Hours Inquiries

We strive to respond to all inquiries as quickly as possible. For queries sent outside of business hours, our average response time is within 24 hours on business days. Please note that this timeframe excludes weekends and holidays, and response times may vary based on query complexity and volume.

Alternative Channels for Assistance

When live chat is unavailable, you can still reach us through various other support channels:

• Email Support: You can email us at publications@bazoom.com. Our team typically responds within 24 hours.
• Help Center Articles: Explore our comprehensive help center to find articles that may address your questions or concerns.
• Ticket Submission: Submit a support ticket through our help center form. This method ensures your query is logged and prioritized for follow-up.

We are dedicated to providing 365-day support through these channels, ensuring continuous assistance whenever you need it.

Conclusion

We understand that your concerns are important, and we are committed to offering timely and effective support through multiple channels. We encourage you to explore our help center resources and reach out through the outlined channels for any assistance you require. Your satisfaction is our priority, and we are here to help you every step of the way.